1. Introduction

Welcome to The Quiet Hug! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before booking our services.

2. Services

The Quiet Hug offers anonymous voice call sessions via WhatsApp for emotional support and healing. These are intended for general emotional well-being and are not a substitute for medical, psychiatric, or emergency care.

3. Eligibility

By booking our services, you confirm that you are at least 18 years of age or accessing under the supervision of a legal guardian.

4. Payment Terms

• All payments for bookings must be made in advance using the secure payment gateway provided on our website.
• Prices are inclusive of applicable taxes.

5. Refund and Cancellation Policy

• Bookings once confirmed are non-refundable.
• Rescheduling is subject to availability and at the discretion of The Quiet Hug team.

6. User Responsibilities

• Users are expected to maintain respectful communication during the call.
• Any abusive, offensive, or inappropriate behavior will result in immediate termination of the session without refund.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for more details.

8. Limitation of Liability

The Quiet Hug shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services.

9. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh.